You searched third party delivery because you need the last mile outsourced. Hire an operator — not a broker who resells your freight to whoever is cheapest that morning.
When retailers look for a last mile delivery company, a lot of what they find is brokerage: a sales desk, a markup, and a contractor they will never meet. Different trucks. Different standards. When something goes wrong, the customer still blames the store.
Niles is a white glove delivery company that runs its own fleet out of Woodridge and staffs its own crews. We don't subcontract your deliveries. The quote and the doorway are the same company.
We built Niles to be the opposite of the broker model.
Chicagoland last-mile for appliances, furniture, and fitness equipment. Pickup from your warehouse, DC, or store. Scheduling with your customer. Installation and haul-away when the product needs it.
| The Broker Model | Niles Direct | |
|---|---|---|
| Who shows up | Whichever contractor was cheapest that day | Our trained, uniformed crew — every time |
| Equipment | Unknown | Our maintained fleet |
| Accountability | Broker blames carrier, carrier blames broker | One company. One call. We own it. |
| Your customer's experience | A coin flip | Our reputation, protected like it's yours |
Commercial auto, motor truck cargo, general liability. A real person answers the phone. We coordinate windows with your customer and keep them — we don't promise same-day theater we can't run.
If you need a last mile delivery partner for Chicagoland volume, talk to us about lanes, product mix, and how you want the doorstep to feel.
Volume, coverage, and brand at the door — let's talk.